{"id":1013,"date":"2026-03-14T10:17:03","date_gmt":"2026-03-14T10:17:03","guid":{"rendered":"https:\/\/onesystemcrm.com\/help\/?post_type=docs&p=1013"},"modified":"2026-03-14T10:17:03","modified_gmt":"2026-03-14T10:17:03","password":"","slug":"highlighting-resolving-errors-in-a-workflow","status":"publish","type":"docs","link":"https:\/\/onesystemcrm.com\/help\/Supports\/highlighting-resolving-errors-in-a-workflow\/","title":{"rendered":"Highlighting & Resolving Errors in a Workflow"},"content":{"rendered":"

Overview<\/strong>
\n<\/strong><\/h2>\n
    \n
  • The Error Highlight and Error Resolution using AI feature helps you quickly identify, understand, and resolve errors within your workflows using AI.<\/li>\n
  • This feature provides visual cues, actionable insights, and clear guidance for troubleshooting errors directly from the Error Tab in the side panel.<\/li>\n
  • Error Highlighting coverage has expanded to detect more misconfigurations before they impact execution. Validation also runs when you click Save, so issues in actions like If\/Else and Wait are flagged at the moment you commit changes\u2014not later during live runs.<\/li>\n<\/ul>\n
    \n

    Why This Feature Matters<\/strong>
    \n<\/strong><\/h2>\n
      \n
    • Improves Workflow Reliability:<\/strong> Quickly highlights and helps resolve errors, ensuring your workflows run smoothly.<\/li>\n
    • Saves Time:\u00a0<\/strong>Eliminates guesswork by providing direct explanations and suggested fixes for errors.<\/li>\n
    • Increases User Confidence:\u00a0<\/strong>Makes it easier for users to troubleshoot complex workflows without requiring external support.<\/li>\n<\/ul>\n
      \n

      Key Features<\/strong><\/h2>\n
      Error Highlighting now covers more workflow configurations across actions and triggers, reducing the chance of publishing workflows with incomplete setup.<\/span><\/pre>\n
      1. Error Button in Side Panel:<\/strong>
      \n<\/strong><\/p>\n
        \n
      • Located on the left side panel within the Workflow Builder.<\/li>\n
      • On clicking the button Error panel will open which clearly displays a list of all errors detected.<\/li>\n
      • Divided into two categories:\n
          \n
        • Integration Issues:\u00a0<\/strong>Errors related to integrations<\/li>\n
        • Missing Mandatory Fields:<\/strong>\u00a0Errors caused by missing critical data in any action or trigger.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
          <\/p>\n
          2. Visual Error Highlighting:<\/strong><\/p>\n
            \n
          • Error icons appear next to actions and triggers (bottom right corner).<\/li>\n
          • Errors are highlighted for easy identification within the workflow builder.<\/li>\n<\/ul>\n
            \nSave-time validation for If\/Else and Wait actions<\/strong><\/h3>\n
            OneSystem runs additional validation checks when you click Save. If an If\/Else or Wait action is misconfigured, the builder highlights the step and lists the issue in the Errors panel so you can fix it before publishing.<\/p>\n
            Tip: If you\u2019re unsure what an error means, use Resolve through AI in the Errors panel to get guided steps and jump directly to the right configuration area.\r\n<\/pre>\n
            <\/p>\n
            3. \u00a0Error Panel<\/strong><\/p>\n
              \n
            • A new side panel is introduced<\/span><\/li>\n
            • You can check all the errors related a workflow in a single panel<\/span><\/li>\n<\/ul>\n
              <\/p>\n
              4. AI-Powered Error Resolution:<\/strong><\/p>\n
                \n
              • The AI Assistant provides detailed explanations of errors and suggests actionable steps to resolve them.<\/span><\/li>\n
              • Users can view recommendations and apply fixes directly from the AI Assistant.<\/span><\/li>\n
              • Provides a dedicated \u201cResolve through AI\u201d button for immediate troubleshooting.<\/span><\/li>\n
              • When clicked on the button the AI Assistant will share the resolution steps and the action\/trigger side bar will open for configuration.<\/span><\/li>\n<\/ul>\n
                <\/p>\n
                <\/p>\n
                5. Disabling Error Tab Visibility:<\/strong><\/p>\n
                  \n
                • Users can hide the Error Tab if they don\u2019t want it visible at all times.<\/span><\/li>\n
                • A toggle button is available in the side panel settings allowing users to disable or re-enable the tab as per their preference.<\/span><\/li>\n<\/ul>\n
                  <\/p>\n
                  \n
                  Using Error Resolution AI (Step-by-Step Guide)<\/strong><\/span><\/h2>\n
                  Step 1: Identifying Errors<\/strong><\/span><\/p>\n
                    \n
                  • Errors are highlighted in the Workflow Builder with a ⚠️ Error Icon.<\/span><\/li>\n
                  • Click on the Error Tab in the side panel to view a complete list of errors.<\/span><\/li>\n<\/ul>\n
                    Step 2: Using the AI Assistant to Resolve Errors<\/strong><\/span><\/p>\n
                      \n
                    • Click on the \u201cResolve through AI\u201d button next to the relevant error.<\/span><\/li>\n
                    • The AI Assistant will open in the left panel and provide:<\/span>
                      \nError Explanation: What caused the error.<\/span>
                      \nSuggested Fixes: Actionable steps to resolve the issue.<\/span><\/li>\n<\/ul>\n
                      Step 3: Applying Fixes<\/strong><\/span><\/p>\n
                        \n
                      • Users can apply the suggested fixes in the action\/trigger sidebar.<\/span><\/li>\n
                      • If the fix involves external integrations, the AI will guide users to the appropriate configuration settings.<\/span><\/li>\n<\/ul>\n
                        Step 4: Confirmation and Continuation<\/strong><\/span><\/p>\n
                          \n
                        • Once the error is resolved, the Error Icon (⚠️) will disappear, confirming the issue has been fixed.<\/span><\/li>\n
                        • Errors are automatically cleared from the side panel list once addressed.<\/span><\/li>\n<\/ul>\n
                          \n
                          Error Resolution Types<\/strong><\/span>
                          \n<\/strong><\/h3>\n
                          1: Integration Issues<\/strong><\/span><\/p>\n
                            \n
                          • Error:\u00a0<\/strong>Integration with Facebook failed due to incorrect authentication.<\/span><\/li>\n
                          • Resolution:<\/strong><\/span>
                            \n<\/strong><\/p>\n
                              \n
                            • The AI Assistant prompts you to reconnect or re-authenticate the integration.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
                              2: Missing Mandatory Fields<\/strong><\/span><\/p>\n
                                \n
                              • Error:\u00a0<\/strong>Snapshot import is missing required fields (e.g., Appointment Date, Custom Fields, etc.).<\/span><\/li>\n
                              • Resolution:<\/strong><\/span>\n
                                  \n
                                • The AI Assistant lists the missing fields and provides options to either map them or create new ones.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
                                  \n
                                  FAQs<\/strong><\/h2>\n
                                  Q. Can I hide the Error Icons permanently?<\/strong><\/span><\/p>\n
                                  A. Yes, you can toggle it off from the side panel settings.<\/span><\/p>\n
                                  Q. Will my Published workflow move to Draft stage if an error is found?<\/strong><\/span><\/p>\n
                                  A. No, the workflow will not move to Draft stage<\/p>\n","protected":false},"excerpt":{"rendered":"
                                  Overview The Error Highlight and Error Resolution using AI feature helps you quickly identify, understand, and resolve errors within your 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