{"id":1133,"date":"2026-03-16T10:42:22","date_gmt":"2026-03-16T10:42:22","guid":{"rendered":"https:\/\/onesystemcrm.com\/help\/?post_type=docs&p=1133"},"modified":"2026-03-16T10:42:22","modified_gmt":"2026-03-16T10:42:22","password":"","slug":"workflow-trigger-trigger-link-clicked","status":"publish","type":"docs","link":"https:\/\/onesystemcrm.com\/help\/Supports\/workflow-trigger-trigger-link-clicked\/","title":{"rendered":"Workflow Trigger – Trigger Link Clicked"},"content":{"rendered":"
\n

Overview<\/h2>\n

The\u00a0Trigger Link Clicked<\/strong>\u00a0trigger initiates a workflow whenever a specific trigger link is clicked by a contact. This feature is ideal for tracking link engagement and automating subsequent actions based on user interactions with predefined links.<\/p>\n

Trigger Name<\/h2>\n

Trigger Link Clicked<\/strong><\/p>\n

Trigger Description<\/h2>\n

This trigger starts a workflow when a contact clicks on a specified trigger link. Trigger links can be used in emails, SMS, or other communication channels. The workflow is activated only for the contacts who click the specified link, making it a powerful tool for targeted engagement.<\/p>\n

How to Configure<\/h2>\n
    \n
  • Choose a Workflow Trigger<\/strong>: Select\u00a0Trigger Link Clicked<\/strong>\u00a0from the list of available triggers.<\/li>\n
  • Workflow Trigger Name<\/strong>: Enter a descriptive name for your trigger, such as “Promo Link Clicked” or “Survey Link Engagement.”<\/li>\n
  • \n

    Filters<\/strong>: Use filters to specify which trigger link will activate the workflow. You can select the exact trigger link from the dropdown menu to narrow down the workflow activation.<\/p>\n<\/li>\n<\/ul>\n

    \n\n\n\n\n<\/colgroup>\n\n\n\n
    Value<\/td>\nDescription<\/td>\nMandatory<\/td>\n<\/tr>\n
    Trigger link<\/td>\nSelects the specific link that will trigger the workflow when clicked by a contact.<\/td>\nYes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    <\/p>\n

    <\/h2>\n

    Example<\/h2>\n

    You want to create a workflow that sends a follow-up email to contacts who click on a promotional link sent via email.<\/p>\n

      \n
    • Workflow Trigger Name<\/strong>: “Promo Link Engagement Follow-up”<\/li>\n
    • Filters<\/strong>:\n
        \n
      • Trigger link<\/strong>: “Spring Sale Promo” (Only clicks on this specific link will trigger the workflow)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        Workflow Steps<\/strong>:<\/p>\n

          \n
        1. Trigger<\/strong>: Trigger Link Clicked (as configured above)<\/li>\n
        2. Action<\/strong>: Send Email – Send a follow-up email thanking the contact for their interest and offering a special discount.<\/li>\n
        3. Action<\/strong>: Update Contact – Tag the contact as “Interested in Promo” to segment these users for future promotional campaigns.<\/li>\n<\/ol>\n<\/div>\n
          \n
          \n
          <\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          Overview The\u00a0Trigger Link Clicked\u00a0trigger initiates a workflow whenever a specific trigger link is clicked by a contact. This feature is […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[17,49,47],"doc_tag":[],"class_list":["post-1133","docs","type-docs","status-publish","hentry","doc_category-automation-workflows","doc_category-contact-workflow-triggers","doc_category-workflow-triggers"],"year_month":"2026-07","word_count":270,"total_views":"21","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usamasaeed219","author_nicename":"usamasaeed219","author_url":"https:\/\/onesystemcrm.com\/help\/author\/usamasaeed219\/"},"doc_category_info":[{"term_name":"Automation & Workflows","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/automation-workflows\/"},{"term_name":"Contact Workflow Triggers","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/contact-workflow-triggers\/"},{"term_name":"Workflow Triggers","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/workflow-triggers\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/comments?post=1133"}],"version-history":[{"count":1,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1133\/revisions"}],"predecessor-version":[{"id":1134,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1133\/revisions\/1134"}],"wp:attachment":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/media?parent=1133"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_category?post=1133"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_tag?post=1133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}