{"id":1135,"date":"2026-03-16T10:43:29","date_gmt":"2026-03-16T10:43:29","guid":{"rendered":"https:\/\/onesystemcrm.com\/help\/?post_type=docs&p=1135"},"modified":"2026-03-16T10:43:29","modified_gmt":"2026-03-16T10:43:29","password":"","slug":"workflow-trigger-contact-engagement-score","status":"publish","type":"docs","link":"https:\/\/onesystemcrm.com\/help\/Supports\/workflow-trigger-contact-engagement-score\/","title":{"rendered":"Workflow Trigger – Contact Engagement Score"},"content":{"rendered":"

Overview<\/h2>\n

The\u00a0Contact Engagement Score<\/strong>\u00a0trigger is used to add contacts to a workflow based on their engagement score and other criteria, helping you to automate actions based on their interactions and overall engagement level.<\/p>\n

Trigger Name<\/h2>\n

\u00a0Contact Engagement Score<\/strong><\/p>\n

Trigger Description<\/h2>\n

This trigger allows you to filter contacts into a workflow based on their\u00a0Engagement Score<\/strong>\u00a0and other contact attributes. The trigger helps automate tasks like follow-ups, segmenting highly engaged contacts, or adjusting marketing efforts based on specific criteria.<\/p>\n

Trigger Details<\/h2>\n

\n\n\n\n\n<\/colgroup>\n\n\n\n\n
Field Name<\/td>\nDescription<\/td>\nMandatory<\/td>\n<\/tr>\n
Score<\/td>\nThe engagement score of the contact. Filters are applied based on engagement criteria.<\/td>\nYes<\/td>\n<\/tr>\n
Business Niche<\/td>\nThe business category associated with the contact, such as Education, Healthcare, etc.<\/td>\nNo<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/p>\n

\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n
Operator<\/td>\nDescription<\/td>\n<\/tr>\n
Equals to<\/td>\nTriggers if the score or field value equals the input value.<\/td>\n<\/tr>\n
Greater than<\/td>\nTriggers if the score or field value is greater than the input value.<\/td>\n<\/tr>\n
Greater than or Equal to<\/td>\nTriggers if the score or field value is greater than or equal to the input value.<\/td>\n<\/tr>\n
Less than<\/td>\nTriggers if the score or field value is less than the input value.<\/td>\n<\/tr>\n
Less than or Equal to<\/td>\nTriggers if the score or field value is less than or equal to the input value.<\/td>\n<\/tr>\n
Is empty<\/td>\nTriggers if the field value is empty.<\/td>\n<\/tr>\n
Is not empty<\/td>\nTriggers if the field value is not empty.<\/td>\n<\/tr>\n
Contains Phrase<\/td>\nTriggers if the field contains the phrase entered.<\/td>\n<\/tr>\n
Does not contain Phrase<\/td>\nTriggers if the field does not contain the entered phrase.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

How to Configure<\/h2>\n
    \n
  • Step 1:<\/strong>\u00a0Select the trigger \u201cContact Engagement Score\u201d from the workflow builder\u2019s trigger options.<\/li>\n
  • Step 2:<\/strong>\u00a0Give the trigger a name, such as \u201cHigh Engagement Contacts.\u201d<\/li>\n
  • Step 3:<\/strong>Set the filters to define the engagement score or other criteria.\n
      \n
    • For example, select\u00a0Score<\/strong>\u00a0from the filter dropdown and choose\u00a0Greater than<\/strong>. Enter a value like\u00a0195<\/strong>.<\/li>\n
    • You can add additional filters like\u00a0Business Niche<\/strong>\u00a0and choose\u00a0Contains Phrase<\/strong>, then enter the niche (e.g.,\u00a0Education<\/strong>).<\/li>\n<\/ul>\n<\/li>\n
    • Step 4:<\/strong>\u00a0Save the trigger configuration and add further actions or steps to your workflow as needed.<\/li>\n<\/ul>\n

      Example<\/h2>\n

      In this scenario, the\u00a0Contact Engagement Score<\/strong>\u00a0trigger is set to capture contacts with a score\u00a0Greater than 195<\/strong>\u00a0and in the\u00a0Education<\/strong>\u00a0niche. When the contact meets both criteria, they will be added to the workflow for a follow-up email campaign.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Overview The\u00a0Contact Engagement Score\u00a0trigger is used to add contacts to a workflow based on their engagement score and other criteria, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[17,49,47],"doc_tag":[],"class_list":["post-1135","docs","type-docs","status-publish","hentry","doc_category-automation-workflows","doc_category-contact-workflow-triggers","doc_category-workflow-triggers"],"year_month":"2026-07","word_count":380,"total_views":"22","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usamasaeed219","author_nicename":"usamasaeed219","author_url":"https:\/\/onesystemcrm.com\/help\/author\/usamasaeed219\/"},"doc_category_info":[{"term_name":"Automation & Workflows","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/automation-workflows\/"},{"term_name":"Contact Workflow Triggers","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/contact-workflow-triggers\/"},{"term_name":"Workflow Triggers","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/workflow-triggers\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/comments?post=1135"}],"version-history":[{"count":1,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1135\/revisions"}],"predecessor-version":[{"id":1136,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1135\/revisions\/1136"}],"wp:attachment":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/media?parent=1135"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_category?post=1135"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_tag?post=1135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}