{"id":1165,"date":"2026-03-17T06:23:02","date_gmt":"2026-03-17T06:23:02","guid":{"rendered":"https:\/\/onesystemcrm.com\/help\/?post_type=docs&#038;p=1165"},"modified":"2026-03-17T06:23:02","modified_gmt":"2026-03-17T06:23:02","password":"","slug":"workflow-trigger-transcript-generated","status":"publish","type":"docs","link":"https:\/\/onesystemcrm.com\/help\/docs\/workflow-trigger-transcript-generated\/","title":{"rendered":"Workflow Trigger &#8211; Transcript Generated"},"content":{"rendered":"<p class=\"p1\" dir=\"ltr\">The\u00a0<span class=\"s1\"><strong>Transcript Generated<\/strong><\/span>\u00a0workflow trigger enables intelligent post-call automation by activating workflows the moment a call transcript becomes available. It works across\u00a0<span class=\"s1\"><strong>Voice AI<\/strong><\/span>,\u00a0<span class=\"s1\"><strong>IVR<\/strong><\/span>, and\u00a0<span class=\"s1\"><strong>LC Phone<\/strong><\/span>\u00a0calls, allowing you to automate follow-ups, update CRM data, create tasks, and leverage insights from real conversation content \u2014 all without manual intervention.<\/p>\n<p dir=\"ltr\" data-end=\"7184\" data-start=\"7086\">If Voice AI Translation is enabled for your agent, workflows triggered post-call can receive both:<\/p>\n<ul data-end=\"7237\" data-start=\"7185\">\n<li data-end=\"7212\" data-start=\"7185\">\n<p data-end=\"7212\" data-start=\"7187\"><strong dir=\"ltr\" data-end=\"7212\" data-start=\"7187\">Translated transcript<\/strong><\/p>\n<\/li>\n<li data-end=\"7212\" data-start=\"7185\">\n<p data-end=\"7212\" data-start=\"7187\"><strong dir=\"ltr\" data-end=\"7237\" data-start=\"7215\">Translated summary<\/strong><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" data-end=\"7452\" data-start=\"7239\">Use these translated fields to route internal notifications, generate localized follow-ups, or write standardized outcomes to CRM records.\u00a0<strong dir=\"ltr\" data-end=\"7463\" data-start=\"7454\">Note:<\/strong> If translation is not enabled, workflows use the default transcript\/summary generated for the call.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The\u00a0Transcript Generated\u00a0workflow trigger enables intelligent post-call automation by activating workflows the moment a call transcript becomes available. It works across\u00a0Voice [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[47],"doc_tag":[],"class_list":["post-1165","docs","type-docs","status-publish","hentry","doc_category-workflow-triggers"],"year_month":"2026-09","word_count":103,"total_views":"30","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usamasaeed219","author_nicename":"usamasaeed219","author_url":"https:\/\/onesystemcrm.com\/help\/author\/usamasaeed219\/"},"doc_category_info":[{"term_name":"Workflow Triggers","term_url":"https:\/\/onesystemcrm.com\/help\/docs-category\/workflow-triggers\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/comments?post=1165"}],"version-history":[{"count":1,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1165\/revisions"}],"predecessor-version":[{"id":1166,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1165\/revisions\/1166"}],"wp:attachment":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/media?parent=1165"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_category?post=1165"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_tag?post=1165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}