{"id":1299,"date":"2026-03-18T06:21:27","date_gmt":"2026-03-18T06:21:27","guid":{"rendered":"https:\/\/onesystemcrm.com\/help\/?post_type=docs&#038;p=1299"},"modified":"2026-03-18T06:21:27","modified_gmt":"2026-03-18T06:21:27","password":"","slug":"workflow-trigger-start-ivr-trigger","status":"publish","type":"docs","link":"https:\/\/onesystemcrm.com\/help\/Supports\/workflow-trigger-start-ivr-trigger\/","title":{"rendered":"Workflow Trigger &#8211; Start IVR Trigger"},"content":{"rendered":"<h2 id=\"Overview\" dir=\"ltr\">Overview<\/h2>\n<p dir=\"ltr\">The &#8220;Start IVR Trigger&#8221; in OneSystemCRM enables you to create and manage interactive voice response (IVR) systems within your workflows. This trigger allows you to initiate a multi-step voice menu that guides callers through various options, ensuring they reach the correct department or receive the desired information efficiently. Voicemail cannot be tracked using IVR trigger<\/p>\n<h2 id=\"Trigger-Name\" dir=\"ltr\">Trigger Name<\/h2>\n<p dir=\"ltr\">Start IVR Trigger<\/p>\n<h2 id=\"Trigger-Description\" dir=\"ltr\">Trigger Description<\/h2>\n<p dir=\"ltr\">The Start IVR Trigger is designed to launch an IVR sequence when a specified event occurs, such as an inbound call to your business to the IVR phone number. This trigger helps automate the routing of calls, allowing callers to interact with pre-recorded voice prompts and navigate through options using their phone keypad.<\/p>\n<h2 id=\"How-to-Configure\" dir=\"ltr\">How to Configure<\/h2>\n<p><strong>Prerequisites<\/strong><\/p>\n<p>Before using the\u00a0<strong>Start IVR Trigger<\/strong>, make sure your sub\u2011account meets the following requirements:<\/p>\n<ul data-spread=\"false\">\n<li>Your sub\u2011account must be subscribed to an\u00a0<strong>LC Phone<\/strong>\u00a0plan.<\/li>\n<li>The phone number used for IVR must be configured under your\u00a0<strong>LC Phone<\/strong>\u00a0setup.<\/li>\n<li>An IVR configuration must be created before it can be triggered inside a workflow.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Important:<\/strong>\u00a0IVR features are only available for accounts with an active\u00a0<strong>LC Phone<\/strong>\u00a0plan. If your sub\u2011account is not on an LC Phone plan, the\u00a0<strong>Start IVR Trigger<\/strong>\u00a0will not function for inbound call routing<\/p>\n<p dir=\"ltr\" data-identifyelement=\"468\"><strong>Step by Step Guide<\/strong><\/p>\n<ul>\n<li dir=\"ltr\"><span dir=\"ltr\"><strong>Choose the Action Type:<\/strong>\u00a0Select &#8220;Start IVR Trigger&#8221; from the list of available triggers.<\/span><\/li>\n<li dir=\"ltr\"><span dir=\"ltr\"><strong>Name Your Action:<\/strong>\u00a0Enter a descriptive name for the workflow trigger name, such as &#8220;Trigger IVR call&#8221;.<\/span><\/li>\n<li dir=\"ltr\"><strong>Configure the trigger<\/strong>\u00a0to be activated by an inbound call and choose the phone number.<\/li>\n<li dir=\"ltr\"><span dir=\"ltr\"><strong>Add custom fields<\/strong>\u00a0in filters as required.<\/span><\/li>\n<li dir=\"ltr\"><strong dir=\"ltr\">Save and Activate:\u00a0<\/strong>Save the trigger and activate it to start using the IVR system for inbound calls.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Note<\/strong>\u00a0: Once a phone number is mapped to a IVR workflow it cannot be mapped to any other IVR workflow<\/p>\n<h2 dir=\"ltr\"><\/h2>\n<h2 id=\"Example\" dir=\"ltr\">Example<\/h2>\n<p><strong>Scenario:<\/strong>\u00a0You want to set up an IVR system that directs callers to the correct department within your company.<\/p>\n<ol>\n<li><strong>Create Workflow Trigger:<\/strong>\n<ul>\n<li>Set the &#8220;Start IVR&#8221; trigger to activate when any inbound call is received on your main business line.<\/li>\n<\/ul>\n<\/li>\n<li><strong dir=\"ltr\">Choose Tigger name and filters.<\/strong><\/li>\n<li><strong dir=\"ltr\">Within the Filters,\u00a0<\/strong>add an inbound phone number for which the IVR will get activated.<\/li>\n<li><strong>Save and Activate:<\/strong>\n<ul>\n<li dir=\"ltr\">Finalize your IVR setup and activate the workflow. Now, any inbound calls will trigger the IVR system.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Overview The &#8220;Start IVR Trigger&#8221; in OneSystemCRM enables you to create and manage interactive voice response (IVR) systems within your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[57],"doc_tag":[],"class_list":["post-1299","docs","type-docs","status-publish","hentry","doc_category-ivr-workflow-triggers"],"year_month":"2026-07","word_count":386,"total_views":"12","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usamasaeed219","author_nicename":"usamasaeed219","author_url":"https:\/\/onesystemcrm.com\/help\/author\/usamasaeed219\/"},"doc_category_info":[{"term_name":"IVR Workflow Triggers","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/ivr-workflow-triggers\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/comments?post=1299"}],"version-history":[{"count":1,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1299\/revisions"}],"predecessor-version":[{"id":1300,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1299\/revisions\/1300"}],"wp:attachment":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/media?parent=1299"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_category?post=1299"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_tag?post=1299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}