{"id":1412,"date":"2026-03-19T06:54:08","date_gmt":"2026-03-19T06:54:08","guid":{"rendered":"https:\/\/onesystemcrm.com\/help\/?post_type=docs&p=1412"},"modified":"2026-03-19T06:54:08","modified_gmt":"2026-03-19T06:54:08","password":"","slug":"workflow-action-voicemail","status":"publish","type":"docs","link":"https:\/\/onesystemcrm.com\/help\/Supports\/workflow-action-voicemail\/","title":{"rendered":"Workflow Action – Voicemail"},"content":{"rendered":"

Overview<\/h2>\n

The Voicemail action allows you to send a pre-recorded voicemail directly to a contact. This can be useful for follow-ups, notifications, or delivering specific messages without engaging in a live call.<\/p>\n

Action Name<\/h2>\n

Voicemail<\/strong><\/p>\n

Action Description<\/h2>\n

Sends a pre-recorded voicemail file to the selected contact.<\/p>\n

Action Details<\/h2>\n

<\/p>\n\n\n\n\n<\/colgroup>\n\n\n\n\n
Field<\/td>\nDescription<\/td>\nMandatory<\/td>\n<\/tr>\n
Action Name<\/td>\nThe name of the action, which is set as “Voicemail”.<\/td>\nYes<\/td>\n<\/tr>\n
Drop Your File<\/td>\nUpload the pre-recorded voicemail file you wish to send. The file format should be compatible with voicemail playback.<\/td>\nYes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

How to Configure:<\/strong><\/p>\n

    \n
  1. Name the Action:<\/strong>\u00a0Under “Action Name,” ensure it reads “Voicemail” to identify the action being taken.<\/li>\n
  2. Upload the File:<\/strong>\u00a0Click on the “Upload file” button to choose a pre-recorded voicemail message from your local system. Once uploaded, you can play the message to ensure it’s the correct one.<\/li>\n
  3. Save:<\/strong>\u00a0After configuring, ensure to save the workflow to apply these changes.<\/li>\n<\/ol>\n

    Some Triggers (But not limited to)<\/strong><\/p>\n

    To use the Voicemail action effectively, consider combining it with the following triggers:<\/p>\n

      \n
    1. Appointment No-Show:<\/strong>\u00a0If a contact misses a scheduled appointment, automatically send them a voicemail to reschedule.<\/li>\n
    2. Follow-Up Reminder:<\/strong>\u00a0Trigger a voicemail if a contact hasn\u2019t responded to previous communications within a set time frame.<\/li>\n<\/ol>\n

      <\/h2>\n

      Example<\/h2>\n
        \n
      • Trigger:<\/strong>\u00a0“Appointment Status Changes” changed to “No-Show”<\/li>\n
      • Action:<\/strong>\u00a0“Voicemail”<\/li>\n
      • Uploaded File:<\/strong>\u00a0“Reschedule.mp3” (a pre-recorded message encouraging the contact to reschedule their missed appointment)<\/li>\n<\/ul>\n

        In this example, the workflow will detect if a contact does not show up for an appointment and automatically send a voicemail to encourage them to reschedule, improving engagement without the need for manual follow-up.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Overview The Voicemail action allows you to send a pre-recorded voicemail directly to a contact. This can be useful for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[66],"doc_tag":[],"class_list":["post-1412","docs","type-docs","status-publish","hentry","doc_category-communication-workflow-actions"],"year_month":"2026-07","word_count":263,"total_views":"11","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usamasaeed219","author_nicename":"usamasaeed219","author_url":"https:\/\/onesystemcrm.com\/help\/author\/usamasaeed219\/"},"doc_category_info":[{"term_name":"Communication Workflow Actions","term_url":"https:\/\/onesystemcrm.com\/help\/Supports-category\/communication-workflow-actions\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/comments?post=1412"}],"version-history":[{"count":1,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1412\/revisions"}],"predecessor-version":[{"id":1413,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/docs\/1412\/revisions\/1413"}],"wp:attachment":[{"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/media?parent=1412"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_category?post=1412"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onesystemcrm.com\/help\/wp-json\/wp\/v2\/doc_tag?post=1412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}