Privacy Policy
1. Overview
OneSystemCRM (“OneSystemCRM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, software platform, mobile applications, integrations, and related services (collectively, the “Platform”).
This Privacy Policy applies to information collected directly from users of the OneSystemCRM Platform.
However, when OneSystemCRM provides services to business customers who use our Platform to manage their own customer data, we act as a data processor/service provider on behalf of those customers. In those cases, the applicable customer’s privacy policy governs how your Personal Information is processed.
By accessing or using the Platform, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following categories of Personal Information:
A. Information You Provide Directly
When you:
Create an account
Subscribe to services
Request a demo
Contact support
Participate in webinars, events, or promotions
We may collect:
Name
Email address
Phone number
Business name
Billing and payment information
Account credentials
Communication preferences
If you provide information about others (such as team members or customers), you confirm you have authority to do so.
B. Information Collected Automatically
When you use the Platform, we may automatically collect:
IP address
Device information
Browser type
Operating system
Usage activity
Log data
Cookies and tracking technologies
We use cookies, analytics tools, and similar technologies to improve user experience, monitor performance, and enhance security.
C. Information from Third Parties
We may receive information from:
Marketing partners
Advertising platforms
Integration partners
Public databases
Payment processors
This may include professional information, publicly available content, and marketing insights.
3. How We Use Your Information
We use Personal Information for the following purposes:
Platform Functionality
Provide CRM services
Manage accounts
Process transactions
Enable integrations
Personalize user experience
AI and Automation Features
Certain features may use AI or automation tools to enhance performance. We do not use your Personal Information to train public AI models. Any AI subprocessors are contractually restricted to providing specific services.
Customer Support
Respond to inquiries
Troubleshoot issues
Provide technical assistance
Business Operations
Billing and accounting
Compliance
Fraud prevention
Internal analytics
Communication
Account updates
Security notifications
Service-related messages
Marketing communications (with opt-out option)
Advertising & Marketing
We may use Personal Information to:
Provide targeted content
Measure campaign performance
Deliver relevant promotions
Security & Protection
Detect fraud
Prevent unauthorized access
Maintain system integrity
4. Legal Basis for Processing (EEA, UK, and Similar Regions)
Where required by law, we process Personal Information under one or more of the following legal bases:
Your consent
Performance of a contract
Legal obligation
Legitimate interests (such as security, product improvement, fraud prevention, marketing)
You may withdraw consent at any time.
5. How We Share Information
We may share Personal Information with:
Affiliates
For internal business operations.
Service Providers
Including:
Hosting providers
Cloud infrastructure
Payment processors
Analytics providers
Marketing tools
All service providers are contractually obligated to protect your data.
Integration Partners
If you connect third-party services (e.g., email providers, social platforms), your data will be shared in accordance with your settings and the third party’s privacy policy.
Business Transfers
In connection with mergers, acquisitions, or asset sales.
Legal Requirements
If required by law or to protect rights, safety, or property.
We do not sell your Personal Information for monetary compensation.
6. Data Retention
We retain Personal Information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
We may anonymize data for research and analytics purposes.
7. Data Security
We implement appropriate administrative, technical, and organizational safeguards to protect your Personal Information from unauthorized access, loss, misuse, or alteration.
However, no system can be guaranteed 100% secure.
8. Children’s Privacy
The Platform is not intended for children under 16. We do not knowingly collect Personal Information from minors.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access your data
Correct inaccuracies
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent
Opt out of targeted advertising
To exercise your rights, contact us at:
support@onesystemcrm.com
10. U.S. Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws, including:
Right to know
Right to delete
Right to correct
Right to opt-out of sale/share of personal information
Right to non-discrimination
We do not discriminate against users who exercise privacy rights.
11. International Data Transfers
If you access the Platform from outside our primary operating country, your information may be transferred internationally. We implement safeguards such as:
Standard Contractual Clauses (SCCs)
Data Processing Agreements
Compliance with applicable frameworks
12. Cookies & Tracking
We use cookies and similar technologies to:
Maintain sessions
Analyze performance
Improve functionality
Deliver relevant advertising
You can manage cookie preferences through your browser settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of changes.
14. Contact Information
If you have questions about this Privacy Policy or your Personal Information, contact:support@onesystemcrm.com