Doc Summary
Overview #
The “Messaging Error – SMS” trigger allows you to initiate workflows automatically whenever a SMS has resulted in undelivered state and returned one of the below-mentioned error code.
Trigger Name #
Messaging Error – SMS
Trigger Description #
This trigger activates a WorkFlow based on the error received for an undelivered message. This can be used for taking relevant measures to clean the contact list eventually improving the delivery rate.
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How to Configure #
- Choose a Workflow Trigger:
- Select “Messaging Error – SMS” from the dropdown list.
- Workflow Trigger Name:
- Provide a descriptive name for the trigger to identify it within your workflow easily.
-
Filters:
- You can add filters to narrow down the trigger to specific error codes mentioned below:
| Code | Description | |
| 30007 | Carrier Violation | |
| 30034 |
A2P Registration Pending on Number
|
|
| 30032 |
Toll Free Number not Verified
|
|
| 30005 |
User Inactive/Number does not exist
|
|
| 30003 |
Unreachable/Out of Service Number
|
|
| 30004 |
Do not want SMS/DND enabled
|
|
| 30006 |
Landline/Incapable to receive SMS
|
|
| 30023 |
US A2P 10DLC – Daily Message Cap Reached
|
|
| 21408 |
Permission to Send SMS Not Enabled for Region
|
|
| 30008 | Unknown Error | |
| 21606 |
Invalid ‘From’ Phone Number
|
|
| 21211 |
Invalid ‘To’ Phone Number
|
|
| 21614 |
To’ Number Is Not a Valid Mobile Number
|
|
| 21610 |
User Replied with STOP (Opted Out)
|
|
| 30011 |
MMS Not Supported by Recipient Number or Region
|
|
| 30033 |
A2P Campaign Suspended or Deleted
|
|
| 21661 |
From’ Number Is Not SMS-Capable
|
|
| 21635 |
To’ Number Cannot Be a Landline
|
|
| 30037 |
Outbound Messaging Disabled
|
|
| 30002 |
Sub-Account Suspended
|
|
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Example #
Let’s say you are running an SMS campaign to promote a new product, and you want to automatically remove contacts who have a high chance on not getting the messages next time or want to add a tag to re trigger them an SMS after sometime.some time
- Choose a Workflow Trigger:
- Trigger: Messaging Error – SMS
- Workflow Trigger Name:
- Name: Messaging Error – SMS
-
Filters:
- Filter Type: Error Code is
- Error Name: 30007 – Carrier Violation
- Further, this can be created into if else if different actions is needed as shown below:
