The Transcript Generated workflow trigger enables intelligent post-call automation by activating workflows the moment a call transcript becomes available. It works across Voice AI, IVR, and LC Phone calls, allowing you to automate follow-ups, update CRM data, create tasks, and leverage insights from real conversation content — all without manual intervention.

If Voice AI Translation is enabled for your agent, workflows triggered post-call can receive both:

• Translated transcript

• Translated summary

Use these translated fields to route internal notifications, generate localized follow-ups, or write standardized outcomes to CRM records. Note: If translation is not enabled, workflows use the default transcript/summary generated for the call.